modify your booking

Need to modify or cancel your booking?
Check below our modification and cancellation policies.

modify your booking

Need to modify or cancel your booking?
Check below our modification and cancellation policies.

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Book your stay

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Modification and cancellation policy

Booking update

Booking Cancellation

How to modify your booking?

When receiving the booking confirmation email, you also get a link to cancel your booking. Please answer this email if you want to apply any change to your reservation. 

Once the request is sent, The owner will confirm the booking update within 48 business hours. We will provide all the details about any upgrade or refund at the same time. 

Deposit refund

We require a deposit to confirm the reservation. The amount of the deposit depends on the destination and the length of the stay:

  1. Barcelona: 800 euros
  2. Altea: 350 euros

The deposit will be refunded by bank transfer 5 days after the checkout control:

  1. Penalties will be applied if we find something missing or broken.
  2. If anything is broken or not working well in the apartment when client arrives or during their stay, they must notify the owner as soon as possible in order to avoid possible penalties after the checkout control. 
  3.  

Doubts or questions? Contact us!

We will be happy to answer all your questions about your stay.

Please call us at +34 634 888 468 or send us an email at booking@apartmenthoog.com

SAFE TRAVEL
We use professional products and services to clean our apartments​

SAFE TRAVEL

We use professional products and services to clean our apartments​